Patient Information

No Surprise Act

No Surprise Act

General Office Policies:

Metro ENT & Facial Plastic Surgery aims to provide the highest quality medical and surgical care for all ages within the scope of practice for the specialties:

Otolaryngology/Head and Neck Surgery
Facial Plastic and Reconstructive Surgery

To fulfill our mission, we maintain the following general policies including upholding the Health Insurance Portability and Accountability Act by protecting the health information of all our patients (see HIPAA Privacy Form)

Information for New Patients

If you are a new patient, please print and fill out these new patient forms prior to your appointment. Then, follow the instructions below to enter the Patient Portal. By completing these online questionnaires about your current problem and medical history, our doctors will be able to review your symptoms and health records in advance so they can provide the highest quality medical care in the most efficient way!

Click on the Patient Portal and login using the username (please note, the username is case sensitive) and password assigned to you by the practice. After logging in for the first time, you will need to agree to the Practice Consent screen, which will then put you into the Patient Portal. On the left-hand side, there is a section called "Intake Forms". Follow the instructions to click on and complete all 5 sections. ***Remember to click 'Submit' so that your answers will be sent to your current medical record.*** For the review of systems, indicate 'yes' or 'no' as they apply to your current or immediate past condition. For the past medical history, check 'yes' if you are being treated for or have been treated for that medical problem in the past. List all the medications you are currently taking, or bring in a list with you. Finally, please complete the forms on your family history, social history, and any past surgeries/hospitalizations and allergies.

Don't forget to bring your printed new patient forms and your insurance card as well as a picture ID with you to the appointment!

Patient Forms

If you are an established patient and need to complete an updated patient form, you can choose from the following forms:

Please note: These documents are in Adobe® PDF format. They require Adobe Reader to be viewed. If you do not have Adobe Reader, you can download it for free by clicking here .

Appointments

Patients are seen by appointment only, so please call to schedule.

Hours of Operation:

Monday - Friday 9AM-4:30PM.

Phones are on for appointment requests Mondays through Fridays from 9AM-1PM and 2PM-4:30PM.

Insurances accepted

Select plans may apply only so you can call the office if you have any questions.

Aetna Commercial products
Adventist Health Plan – (limited divisions)
Anthem BlueCross BlueShield (limited divisions)
CareFirst Blue Cross Blue Shield of Maryland
CareFirst Blue Choice
CareFirst Administrators
Cigna
Conifer (previously Informed)
Coventry National Network (not of Delaware)
First Health Network
Humana Military (TriCare products)
Johns Hopkins EHP
Johns Hopkins US Family Healthcare (Tricare, limited divisions)
Mail Handlers
Medical Assistance MCO – John Hopkins Priority Partners
*We do NOT participate with any other Medical Assistance Plans
Medicare
One Net
PHCS/Multiplan
Tricare (Humana Military)
Johns Hopkins US Family Healthcare (Tricare, limited divisions)
United Healthcare Commercial

Payment options

Co-payments, applicable deductible and co-insurance amounts as well as payments for self-pay patients are due at the time of service.

Payment options include cash, check, or credit card (Visa, Mastercard, Discover).

Billing/Collection Policy

If you are unable to make the appointment, please call to cancel 24 hours in advance so that other patients who may need the appointment can be seen. Cancellation within 24 hours of the appointment time may be subject to a cancellation fee. (View our Cancellation Policy)